Customer may return the Products within 14 days from the date of the applicable order, subject to manufacturer terms and conditions, available upon request. Products must be in brand-new condition. In the event of material defect or exchange, customer is subject to provider’s warranty Terms and Conditions. Customer to provide return shipping, unless otherwise provided by manufacturer. To request a return, or exchange, Customer must notify LTT within 14 days of purchase by emailing support@lttpartners.com. Notice must clearly state details of the product requested to be returned, including when Customer purchased the Hardware, the serial numbers of the applicable Hardware unit(s), Customer’s reason for returning the Hardware, and Customer’s name, mailing address, email address, and daytime phone number. If approved in LTT’s sole discretion, Customer must return the Hardware unit(s) with all included accessories with the RMA within the 2 days following the day on which LTT approves. LTT will replace the Hardware in its sole discretion. Returned products are subject to a reasonable handling charge for LTT’s effort to support the return, including restocking. All returns are subject to a restocking fee, currently 5%, which LTT may amend upon 30 days notice to Customer.